To deliver an exceptional and personalised service to our clients. To help build strong and positive relationships with our suppliers. To develop existing business and support the onboarding of new clients. To share your own out-the-box thinking and contribute ideas for the continued success of the business.

This is an exciting opportunity to join us at an early stage with excellent opportunities of career development for the right person.

Skills and experience required:

• Minimum 12-months operational experience.
• Experience working for a freight forwarding company.
• Export seafreight jobs from start-to-finish.
• Some knowledge of import ocean and airfreight preferred.
• Handling of freight related documentation.
• Experience handling commercial goods.
• Knowledge of North America, South America, Asia, Middle East trade lanes.
• Proficient with Microsoft packages (such as Outlook, Word, Excel) and have general IT skills.
• Great communication both verbally and in written form.

Other skills and experience you have that will benefit the role:

• Basic Maths and Geography knowledge.
• Experience working in an office environment.
• A polite and friendly telephone manner.
• The ability to ask questions, listen and apply learning.
• The ability to manage your time and workload effectively.

You:

• have respect for the planet and are environmentally conscious.
• place the customer at the heart of what you do and why you do it.
• give close attention to detail.
• keep your word and deliver on your promises.
• are friendly and helpful.
• are driven to personally grow and progress alongside the business.
• respect the point of view of others.
• are keen to work in a paperless office environment.
• are creative and an out-the-box thinker.
• know how to have fun.

• Handle shipments from start-to-finish.
• Handle / issue freight related documentation.
• Respond to queries by phone and email.
• Track and monitor shipments.
• Manage shipments using our transport management system.
• Liaise with customers, shippers, consignees, carriers, hauliers and agents.
• Arrange customs clearance.
• Follow SOPs.
• Quote and price shipments to establish best options.
• Participate in team meetings.
• Contribute your ideas on how we can improve what we do.

• Salary £ negotiable + Bonus
• Monday to Thursday 8:45am – 5pm and Friday 08:45am – 4:00pm (with 1 hour lunch).
• Flexible hybrid working (great work/life balance).
• 30 days annual leave plus statutory.
• 1 additional day leave to volunteer (supporting a good cause of your choice).
• 1 additional day leave for your Birthday (to celebrate you).
• Contributory Pension scheme.